REFUND AND RETURNS POLICY
Online payments & refunds.
If a payment is taken and the takeaway is unable to fulfil the order you must as a customer contact the takeaway by phone or contact form on this website as soon as possible explaining the situation, this is generally the quickest and easiest solution .
If however you find no resolution by phone then email us quoting the day the order was placed, the amount taken, the order reference number, a contact name and contact telephone number. We’ll then investigate the situation and if in agreement will refund the order amount back to the card used to make payment within 14 days of receiving the complaint.
Due to the nature of the business returns will only be accepted if a customer can prove products were unfit for consumption, if this is the case the product must be returned with a minimum of 60% of the product intact and within container supplied. A refund will then be given in cash after inspection of the returned product at the discretion of the business.
What information is collected and for what purpose is it being collected?
kiran's Classic Asian Cuisine Restaurant may collect demographic and aggregate information from its online visitors who access its sites. Demographic information is anonymous information, which may include age, gender and geographic location. Aggregate information is data about a group or category of services or users from which individual identities have been removed. Specifically we may be interested in how you use a service, and this information may be collected and combined with information about how others use the same services, but no personal information is associated to this information. Therefore, demographic information and aggregate information are not considered personal information as neither is linked to an identifiable individual.
Newsletter, reservations form and e-mail
There is a newsletter mailing list option on kiran's Classic Asian Cuisine’s website. The system will record your e-mail address and other information only if volunteered to us by you. This shall be treated as proprietary and confidential. If you subscribe, we will email you periodically with news, offers and website updates. You can remove yourself from the mailing list at any time by replying with a blank message with in the subject heading only the words “UNSUBSCRIBE”. Your email address is not passed on to third parties.
In the case of a user requesting that we contact them, we would require some personal contact information such as their name, e-mail address and possibly a phone number. This information will not be posted on our website and will be kept confidential.
To the extent an online form or an e-mail submitted by a user contains personal information, we will only use such personal information to the extent it is necessary to respond to any comment or question from such user. We will limit access to such personal information and will keep such personal information in a secure system. Although most online forms and e-mail messages submitted by users are deleted after we respond, in certain cases hard copies
or data extracts may be kept on file. Any such copy or any such information, to the extent it is personal, will also be stored in a secure location.
In general, we only use log files to monitor traffic on our website and to troubleshoot technical problems. In the event of abuse, however, we may block certain IP addresses.
What safeguards does kiran's Classic Asian Cuisine Restaurant use to protect my personal information?
kiran's Classic Asian Cuisine Restaurant maintains reasonable safeguards in an effort to ensure the security, integrity and privacy of the personal information we collect. We also have implemented reasonable security measures in an effort to protect against the loss, misuse and alteration of the information under our control. Personal information collected by kiran's Classic Asian Cuisine Restaurant is stored in secure repositories that are not available to the public and access to that information is limited to employees who need the information to provide you with our products or services.
Changes to this Policy
We reserve the right to make changes in this policy. If we make such changes, we will post the changes and change the date at the top of the policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices.
Where and how to ask questions or file complaints